FAQS

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How can I contact you?

You can contact us by phone at 469.305.2247, or send an email to: support@handbagcollective.com.


How does the process work?

If you’re interested in selling or consigning your handbags, you can submit your bags to handbagcollective.com for a quote. To receive a quote, simply upload photos of your bags from your computer, phone, or tablet to our website. Our buying team will review your photos and will contact you with your quotes within 1-2 business days.

Once you agree with our quote, you can then send your handbag to us. We can provide you with a free DFW pickup, email you a pre-paid shipping label.

Once we receive your items, we require 1-2 business days for our quality and authentication process. Then we will be able to proceed with payment if you want to sell. If you choose to sell, payment will be processed after 10 days of the sell of the bag. For more details, please visit our How It Works page.


How can I trust your service?

At Handbagcollective.com, we aim to achieve full transparency at every stage of your transaction. Once a quote is agreed upon, we will send you a detailed invoice showing you your guaranteed prices. All of our shipments and pick-ups are tracked and insured. Additionally, you can contact us via email or phone to receive updates on the current status of your order.


Can I drop off my bags? Do you have a store?

We are an e-commerce company and do not have a storefront. Therefore we cannot accommodate visitors at this stage.


How should I take my photos?

You can upload up to 6 photos per bag. The best photos are taken in-focus and under natural lighting without flash. For the most accurate quote, we ask that you submit photos of the front, back, inside and bottom of the bag, with close-ups of any wear or damage. Also we require the serial code (when it has one). For Hermes bags please add a picture of the blind stamp.


Do you purchase bags that are missing original accessories? Are the original accessories necessary?

It is not necessary to include the original accessories when selling to Handbag Collective but when certain accessories are missing, it may affect the quote. For example, the original dust bag and box will not affect your quote, but a missing cross-body strap will.


Are there any particular circumstances that would cause Handbag Collective to refuse my handbag?

Yes, there are instances when we cannot accept a handbag. We will refuse an item due to the following:

  • Item is broken or extremely damaged – we only accept items in “like-new” condition.
  • It is a Chanel bag without a legible serial code.
  • It is an Hermes bag without a legible blind stamp.
  • We cannot confirm the authenticity of the bag.

How long does it take to receive my quote?

It only takes 1-2 business days to receive guaranteed price quotes for your bags. Please note we do not operate on weekends and holidays.


Do I have to sell my bags if I don’t like my quote?

No, our quotes are non-binding for you. You are not obligated to sell if you are not satisfied with your quote.


Are quotes free?

Yes! All quotes are free.


Do quotes expire?

Our quotes have an expiration of ten (10) days. If you decide to return to Handbag Collective to sell your bags after your quotes have expired, please re-submit photos of your bags.


How do you quote?

When you submit photos for a quote, they are sent to our buying team who then performs extensive research on the particular model. They consider a variety of factors including brand, trend, material, the year of manufacture, seasonality, condition, and our current inventory. When you submit photos, please mention any wear or photograph it as it will affect the quote.


Where do you pick up?

We can schedule free pick-ups only in the DFW area. If you are outside of our pick-up range, we can email you a pre-paid label to send your items to us.


How do pick-ups work?

We can perform pick-ups Monday to Friday with any four-hour window between the hours of 9AM – 7PM. Our courier can pick up from your home, office, or doorman.


What carrier do you use for your labels and boxes?

We use UPS and USPS. All of our shipments are tracked and insured.


How do I use Handbag Collective pre-paid shipping label?

Pack your bags securely in your own box. Print out the label and copy of the email to include inside the package. You can attach the label to any plain box.

For your assurance, please request a receipt as proof and confirm that the package has been scanned when dropping the package off at any UPS or USPS store. Handbag Collective will not be responsible for packages that do not appear as scanned.


What happens if my package is lost?

All packages are tracked and insured. In any case, please contact Handbag Collective Client Services by phone at 1-469-305-2247 or email to have an agent assist you. If you are returning your handbag read the return policy for packages. 


What happens when you receive my package?

Once we receive your package, we will email you a confirmation. We require 1-2 business days for our quality and authentication process that takes place in our warehouse.


How long does the process take?

We only require 1-2 business to complete reviewing your order. Then we will be able to proceed with payment if you sell. Read Consignment Terms of Services.


How do you authenticate bags?

Our in-house experts and third party authenticators review all handbags. Please do not submit inauthentic as we will not be able to purchase them.


Does the quote ever change after you receive my bags?

Occasionally, if there is some wear on your bags that was not mentioned or photographed, your items may be subject to discount. If this is the case, we will ask for your approval before we proceed with the transaction. If you do not agree with the new quote, we will send the item back to you at no cost for you.

Other reasons for a change in quote can be due to the size of the handbag or its leather type.

For example, if we quoted your bag as a size large but it is actually a size small, your quote may change.


What if I want my bag back?

Once you have agreed with our quotes and we receive your items, we are able to send your bag back. You must pay for the cost of return shipping and authentication fee of $50. We will send you an invoice to pay the fee then items will be sent back.


How long does it take to get paid?

After we receive your items, we only need 1-2 days to complete our quality and authentication process. Then we will be able to proceed with payment within 3-4 business days.


How do I receive payment?

We release payment via check in the mail.


Can you pay via cash, wire transfer, or Paypal?

No, we only pay via check.


Can you pay in advance?

No, we need to complete our quality and authentication process before releasing payment.


I haven’t received my payment.

Checks can take up to one business week to arrive. We send our checks with USPS First Class mail.


Where do you store my payment information?

Your ACH details are saved in a secured payment system.


How do I return an item?

10 Day Return Policy

We guarantee the authenticity and condition of every item we sell. If you are not completely satisfied with your purchase, you may return it within 10 days of receipt for a prompt refund. All we ask is that you do not remove the Authenticity Seal attached to your item and that you return the item in the condition you received it. If the tags are removed your item will not be refunded to you. We also ask that all original papers and box are returned.

Package your return. Package the return items securely, preferably using the original shipping box. Be sure to include all original packaging and enclosed materials including invoice, authenticity cards, and dustbags. Ship it to us. Please note that you are responsible for the return shipping expense with sufficient insurance to cover the value of the returned item.

Our return address is:

Handbag Collective

7312 Plumas Place

McKinney, Texas 75070

Your return will be processed within 10-14 business days. You will be issued a refund for the original sales price and any taxes in the same form as the original payment method. Please note that this credit will not include any original shipping charges.


What are the consignment terms of service?

Consignment Terms of Service can be viewed here.

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